Binding Booking: Your booking shall become binding once your booking request and our response are both completed in writing.

Room Reservations: Regrettably, it is not possible to guarantee you a specific room number or floor, yet we will do our best to take your wishes into account.

Tourist Tax: In South Tyrol, a daily local tax in the amount of € 2.10 per guest aged 14 years and older is payable.

Check in
from 2:00 p.m. Please notify us if you will be arriving after 7 p.m.

Check out
: You are kindly requested to have vacated your room by 10am on your scheduled departure date. If you wish to check out late, you may do so (subject to availability). In such a case, a charge in the amount of 50% of the price of the room (excl. evening meal) will be payable.

Dogs are only permitted on request and for an extra charge. Please bring your own pet basket or blanket. Dogs are not permitted in the dining room and the wellness area. Other housepets and cats are not permitted in our house.

Meals: We are not able to offer a price discount for meals not taken.

Payment methods: We accept cash, advance payment by bank transfer andcredit cards and. (excluding Diners and American Epxress).

Bank Details:
Banca Raiffeisen Brunico – Filiale Perca
IBAN: IT 23 R 08035 59150 000307002025

Cancellation Conditions:
What happens if you have to cancel your holiday?
Up to 4 weeks prior to the booked date of arrival we charge 30% of the total booked amount.
As from 4 weeks up to 2 weeks prior the booked date of arrival we charge 50% of the total amount.
As from 2 weeks up to the booked date of arrival we charge 70% of the total amount.
In case of no- show (no arrival), delayed arrival or early departure we charge 100% of the whole stay.
Important: These cancellation conditions are independent of whether the canceled rooms are fully or partially re-let.

Cancellation insurance
Occasionally, something can happen before the start of a trip. With our trip cancellation insurance you are financially covered. Should a booked stay at a hotel be delayed, or even not taken up or prematurely broken off, cancellation charges can be redeemed. In order to save you any expenses in such cases, we recommend you take out this trip cancellation insurance, with which you are covered by the Europäische Reiseversicherung's travel insurance.
Click here to take your personal insurance.